Insurance Software for the Modern World
To compete in today’s P&C insurance market requires more than great rates. You’ve got to use data intelligently to attract better risks and win new market share. You need to enhance consumer and distribution channel experiences by increasing accessibility and mobile self-service opportunities. And, let’s not forget direct sales capability. It’s no longer an optional feature.
Silvervine P&C insurance software puts you on the path to the future. With a modern policy administration system built to handle your tasks and challenges, you’ll have the solid foundation you need to quickly bring new products to market, exceed customer expectations, reduce claim process and cycle times and heighten organizational efficiency.
|Fundamental Core Components||Game Changers|
Flexible, web-based core administration suite manages critical insurance functions including:
- Comparative rating
Form and document library to efficiently manage declaration pages, schedules, forms and customer communication
Policy data synchronization so carriers and MGAs can ensure their agents have identical policy information at any given time
Managed hosting option guarantees 99.9% uptime, fully mirrored redundancy and continuous defense against hackers and security threats
Direct-to-consumer sales module, equipping you to leverage evolving business models
Mobile policyholder account access with self-service capabilities, mobile policy alerts and electronic ID cards
eSignature with offsite document storage and retrieval helps you accelerate close rates and support a paperless environment
Advanced intelligence and data mining toolset so you can easily slice and dice business performance data
Multi-channel payment processing platform allows you to accept online, mobile, recurring and telephone payments, and you can electronically pay agent commissions
Image Capture App so your agents can easily upload and attached images to a customer policy from their smartphones
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The FedNat Insured Web is a great tool for our insureds!
They like having a centralized location to view policy info, make payments, upload policy documents, and elect to become paperless to receive a discount.
The insureds also can file a First Notice of Loss for a claim and access exiting claim info. Silvervine recently enhanced the site which allows insureds to upload policy documents directly to their policy. The uploaded docs go directly into our workflows and save a lot of manual effort on our part.
From my visits with agents, the agents appreciate the app for the amount of time saved on having to download and attach photos directly to the policy.
The app can also reduce the amount of staff required for a busy office to fulfill underwriting requests for photos.
When training agents they are amazed at how quickly the photos attach directly to the policy. After taking photos using the app and before they make it back to their desk, the photo is already attached to the policy. They also like the ability to attach additional photos for pre-existing damage.
Customer Service is seeing an improvement with retention as the text message definitely triggers phone calls from insureds to make payments.
The insureds love the fact that we notify them on their phones because they state that sometimes they don’t receive their mail for various reasons.
The insureds are paying more attention to the texts then to their actual mail. We try to set all of our customers up on that option if we notice that they are not currently enrolled, as it builds great customer relations as well as retention.
As a company we have adopted the use of Policy Scan for all our policies, and our agents have adopted the use of the app as well.
Not only is it easy to use, there is also no more worrying about losing photos, having to store photos or photos being attached to the wrong policy.
With Policy Scan we have increased efficiency in our workflow and reduced our exposure on the risk.
Silvervine’s core administration solutions easily handles multiple carriers within multiple states, including accounting, payment processing, immediate policy issuance and endorsements.
What started out writing one product, one line in one state has now grown into mulitple products, multiple lines and writing in multiple states. We have over $95 million in annualized premium in-force and we expect to grow by 20% during the next year all serviced by Silvervine.
Silvervine was our insurance software system of choice when we started the company in 2006. Silvervine enabled us to begin business within a few months of licensing the company. Today, we are one of the top 20 homeowner’s writers in Texas and SIlvervine’s solutions have been an integral part of our success.