August 09 2016
New Relationship Introduces Chatbot Messaging to Insurance Industry
Warner Robins, GA. August 9, 2016: Silvervine Software has chosen Elafris as the chatbot messaging platform for its insurance software solution suite. This service will help insurers effectively engage with millennials, the fastest-growing consumer group, and a group that prefers to communicate via messaging platforms. Soon, Silverware Software clients will be able to use chatbots, powered by artificial intelligence, to collect payments, suggest supplemental products, and provide claim services in most venues including Facebook Messenger, Snapchat and Skype.
The new chatbot service, which integrates with the Silvervine Software policy administration system, communicates with customers via any device and does not require customers to download an app. Thanks to machine learning capabilities, it interacts intelligently much like a virtual assistant. It can be taught to answer questions, respond appropriately and suggest ancillary coverages and next steps based on the scope of the customer interaction. For example, it can be trained to offer services such as roadside assistance or windshield coverage during auto insurance interactions. This will automate and expedite many aspects of customer service, providing a more intuitive and satisfying DIY experience.
"Chatbots and messengers are the way of the future. We want to be the first insurance software company to offer this innovation to our clients. Elafris was the obvious choice. They are one of the first and only companies operating in the insurance space,” says John Baker, VP of Business Development for Silvervine Software. “Our flagship Silvervine PTS V6 product is modular and scalable, easily accommodating multiple states and product lines, changing business models, evolving distribution channels and insurance mergers and acquisitions. It’s very fitting for this cutting edge insurance software to also include chatbot messaging.”
“We are excited about our partnership with Silvervine Software and their commitment to innovating and transforming the business of insurance,” commented Jake Diner, CEO and Founder of Elafris. “Chatbots and messengers will help insurers meet the evolving expectations of the next generation of insurance customers.”
About Silvervine Software
Silvervine Software is the P&C insurance technology platform of choice for many of the nation’s most sophisticated insurers and MGAs. The company offers a flexible, web-based core administration suite, enriched with game-changing innovations such as mobile account access, advanced data-mining capabilities, and underwriting efficacy that translate to underwriting profits. To learn more, visit the Silvervine website at http://silvervinesoftware.com.
Founded by IT & FinTech veterans, Elafris is a pioneer in deploying artificial intelligence in messenger chatbots tailored for the banking and insurance industries. The company understands the rigors of compliance, audit and security regulations and how to successfully engage the younger population. To learn more, visit the Elafris website at http://www.elafris.com/.
June 13 2016
New Relationship Unleashes New Capabilities and Profound Speed-to-Market
Warner Robins, GA. June 14, 2016: Analytics, cutting-edge mobile applications, and innovative underwriting tools to manage program profitability were the deciding factors behind SCJ Insurance Services’ decision to award its policy administration system contract to Silvervine Software. SCJ is a 40-year veteran program administrator and Silvervine Software is a leading provider of property and casualty insurance software for carriers and MGAs. This announcement is profound in both its speed to market and in the new capabilities to be unleashed.
A cornerstone of the deal includes an unheard of feat of speed in the insurance industry. Inked on May 19, the full system rollout will be completed by Aug. 15. The companies have agreed to a 90-day rollout period for three new programs, with additional rollouts scheduled for Sept.15, across multiple states alongside multiple ancillary products.
SCJ reviewed more than 35 insurance software solutions before choosing Silvervine. “We run our business with a focus on big data, analytics, and efficient workflows. It was paramount to find a partner that could deliver to our expectations and put their muscle into the deal. Silvervine’s team, V6 technology, and pipeline of coming innovations exceeded our expectations. When coupled with our proprietary technologies and ambitions; we are set for a truly unique and industry disruptive relationship,” says Ryan Addis, Chairman and CEO of SCJ Insurance Services. “Silvervine is just as tenacious as we are. Their business intelligence capabilities and workflows provide us with huge competitive advantages and, as a program administrator, they equip us with greater proficiency than many of the larger insurance companies.”
“We are excited to have SCJ as a new partner and look forward to adapting our system to exactly suit the needs of SCJ’s business model,” says Mark Waite, Managing Director of Silvervine Software. Our flagship Silvervine PTS V6 product is modular and scalable, easily accommodating multiple states and product lines, changing business models, evolving distribution channels and insurance mergers and acquisitions. It’s the ideal solution to support SCJ’s aggressive growth and diversification plans.”
About Silvervine Software
Silvervine Software is the P&C insurance technology platform of choice for many of the nation’s most sophisticated insurers and MGAs. The company offers a flexible, web-based core administration suite, enriched with game changing innovations such as mobile account access, advanced data mining capabilities, and underwriting efficacy that translate to underwriting profits. To learn more, visit the Silvervine website at http://silvervinesoftware.com.
About SCJ Insurance Services
Founded more than 40 years ago, SCJ Insurance Services is a wholesale program administrator specializing in nonstandard auto insurance and complementary lines. The company has aggressive multi-state and multi-line expansion plans, creating the need for an adaptable, flexible and forward-thinking policy administration system. To learn more, visit the SCJ website at http://scjinsuranceservices.com.
April 29 2016
Cross to spearhead policy tracking system advancements
Warner Robins, GA. May 2, 2016: Silvervine Software, a leading provider of property and casualty insurance software for carriers and MGAs, announced today that Scott Cross has joined the company as Director of Product Development.
Cross will lead the product development team in the company’s quest to equip insurers with leading edge tools to help them effectively compete in the modern world. Silvervine Software has already introduced a direct-to-consumer point-of-sale module, a mobile consumer platform, and business intelligence tools that outperform the capabilities offered by most policy administration systems.
Cross previously served as systems architect for the design and implementation of five separate policy administration systems. Through the course of his 25+ year career in the P&C insurance industry, he has served as a CIO, director of information systems, software developer, and database administrator.
“We were immediately impressed by Scott’s technical skills and his complete understanding of policy management systems. His deep insurance industry knowledge and comprehension of insurance client needs bring a wealth of expertise to our team,” says Mark Waite, Silvervine’s Managing Director.
“Silvervine Software is known for its modular, scalable system that easily accommodates changing business models, evolving distribution channels and insurance mergers and acquisitions. Scott’s expertise will be instrumental in helping us develop additional modules to meet the insurance industry’s rapidly changing needs,” says John Baker, VP of Business Development.
April 29 2016
Warner Robins, Georgia – April 29, 2016 – Silvervine Software, a wholly owned subsidiary of Volaris Group, Inc., announced today that it has completed a SOC 1 (Statement on Standards for Attestation Engagements No. 16 (“SSAE 16”)) Type 2 examination. The examination was performed by 360 Advanced, Inc., a full-service audit and consulting firm that specializes in integrated compliance solutions, including conducting SOC 1 examinations. SSAE 16, developed by the American Institute of Certified Public Accountants (“AICPA”), is the most widely recognized authoritative guidance that provides service organizations a uniform method for disclosing independently assessed information about the design and operation of internal controls related to their services. Companies who complete an annual SOC 1 examination are able to demonstrate a substantially higher level of assurance and operationally visibility than those companies who do not.
The completion of the SOC 1 (SSAE 16) Type 2 examination typifies Silvervine Software’s continued commitment to create and maintain the most stringent controls needed to ensure the highest quality and security of services provided to their customers.
The Service Auditors’ Report includes a detailed description of Silvervine Software’s controls and an independent assessment of whether the controls are placed in operation, suitably designed, and operating effectively. To receive a copy of the Service Auditors’ Report, or for any further questions, please contact Michael Crain at Michael.firstname.lastname@example.org.
January 29 2016
Warner Robins, GA. Feb. 1, 2016: Insurance technology company, Silvervine Software is pleased to announce the promotion of Mark Waite to Managing Director effective January 1, 2016. In this role, Waite assumes full responsibility for leading Silvervine.
Waite joined the company over fifteen years ago and has held positions at every level – from programming to project management and team leadership. Prior to joining Silvervine, Waite worked for Specialty Insurance, both as an IT Manager and as an Underwriting Manager, gaining valuable insight on customer needs and priorities.
Waite replaces Gary Martin, who is moving on to a corporate role within the Financial Services Division of Silvervine’s parent company, Volaris Group. “Mark was the obvious choice for this position. He has played a key role in the recent growth and service improvements of the company since acquisition. He is committed to continuing improvements and has a strong vision for its future,” Martin says.
About Silvervine Software
Silvervine Software is the P&C insurance technology platform of choice for many of the nation’s most sophisticated insurers and MGAs. The company offers clients a flexible, web-based core administration suite, enriched by many modern-world innovations such as a direct-to-consumer sales module, mobile policyholder account access, advanced data mining capabilities and multi-channel payment processing. To learn more, visit the Silvervine website at http://silvervinesoftware.com.
About Volaris Group
As an Operating Group of Constellation Software Inc., Volaris acquires, strengthens and grows leading vertical market technology companies. Constellation Software, Inc. (CSI) is headquartered in Toronto, Ontario, Canada. CSI is an international provider of market-leading software and services for the public and private sectors and has over 9,500 employees globally today. To learn more, visit http://volarisgroup.com.