August 09 2016
New Relationship Introduces Chatbot Messaging to Insurance Industry
Warner Robins, GA. August 9, 2016: Silvervine Software has chosen Elafris as the chatbot messaging platform for its insurance software solution suite. This service will help insurers effectively engage with millennials, the fastest-growing consumer group, and a group that prefers to communicate via messaging platforms. Soon, Silverware Software clients will be able to use chatbots, powered by artificial intelligence, to collect payments, suggest supplemental products, and provide claim services in most venues including Facebook Messenger, Snapchat and Skype.
The new chatbot service, which integrates with the Silvervine Software policy administration system, communicates with customers via any device and does not require customers to download an app. Thanks to machine learning capabilities, it interacts intelligently much like a virtual assistant. It can be taught to answer questions, respond appropriately and suggest ancillary coverages and next steps based on the scope of the customer interaction. For example, it can be trained to offer services such as roadside assistance or windshield coverage during auto insurance interactions. This will automate and expedite many aspects of customer service, providing a more intuitive and satisfying DIY experience.
"Chatbots and messengers are the way of the future. We want to be the first insurance software company to offer this innovation to our clients. Elafris was the obvious choice. They are one of the first and only companies operating in the insurance space,” says John Baker, VP of Business Development for Silvervine Software. “Our flagship Silvervine PTS V6 product is modular and scalable, easily accommodating multiple states and product lines, changing business models, evolving distribution channels and insurance mergers and acquisitions. It’s very fitting for this cutting edge insurance software to also include chatbot messaging.”
“We are excited about our partnership with Silvervine Software and their commitment to innovating and transforming the business of insurance,” commented Jake Diner, CEO and Founder of Elafris. “Chatbots and messengers will help insurers meet the evolving expectations of the next generation of insurance customers.”
About Silvervine Software
Silvervine Software is the P&C insurance technology platform of choice for many of the nation’s most sophisticated insurers and MGAs. The company offers a flexible, web-based core administration suite, enriched with game-changing innovations such as mobile account access, advanced data-mining capabilities, and underwriting efficacy that translate to underwriting profits. To learn more, visit the Silvervine website at http://silvervinesoftware.com.
Founded by IT & FinTech veterans, Elafris is a pioneer in deploying artificial intelligence in messenger chatbots tailored for the banking and insurance industries. The company understands the rigors of compliance, audit and security regulations and how to successfully engage the younger population. To learn more, visit the Elafris website at http://www.elafris.com/.
April 29 2016
Warner Robins, Georgia – April 29, 2016 – Silvervine Software, a wholly owned subsidiary of Volaris Group, Inc., announced today that it has completed a SOC 1 (Statement on Standards for Attestation Engagements No. 16 (“SSAE 16”)) Type 2 examination. The examination was performed by 360 Advanced, Inc., a full-service audit and consulting firm that specializes in integrated compliance solutions, including conducting SOC 1 examinations. SSAE 16, developed by the American Institute of Certified Public Accountants (“AICPA”), is the most widely recognized authoritative guidance that provides service organizations a uniform method for disclosing independently assessed information about the design and operation of internal controls related to their services. Companies who complete an annual SOC 1 examination are able to demonstrate a substantially higher level of assurance and operationally visibility than those companies who do not.
The completion of the SOC 1 (SSAE 16) Type 2 examination typifies Silvervine Software’s continued commitment to create and maintain the most stringent controls needed to ensure the highest quality and security of services provided to their customers.
The Service Auditors’ Report includes a detailed description of Silvervine Software’s controls and an independent assessment of whether the controls are placed in operation, suitably designed, and operating effectively. To receive a copy of the Service Auditors’ Report, or for any further questions, please contact Michael Crain at Michael.email@example.com.
January 29 2016
Warner Robins, GA. Feb. 1, 2016: Insurance technology company, Silvervine Software is pleased to announce the promotion of Mark Waite to Managing Director effective January 1, 2016. In this role, Waite assumes full responsibility for leading Silvervine.
Waite joined the company over fifteen years ago and has held positions at every level – from programming to project management and team leadership. Prior to joining Silvervine, Waite worked for Specialty Insurance, both as an IT Manager and as an Underwriting Manager, gaining valuable insight on customer needs and priorities.
Waite replaces Gary Martin, who is moving on to a corporate role within the Financial Services Division of Silvervine’s parent company, Volaris Group. “Mark was the obvious choice for this position. He has played a key role in the recent growth and service improvements of the company since acquisition. He is committed to continuing improvements and has a strong vision for its future,” Martin says.
About Silvervine Software
Silvervine Software is the P&C insurance technology platform of choice for many of the nation’s most sophisticated insurers and MGAs. The company offers clients a flexible, web-based core administration suite, enriched by many modern-world innovations such as a direct-to-consumer sales module, mobile policyholder account access, advanced data mining capabilities and multi-channel payment processing. To learn more, visit the Silvervine website at http://silvervinesoftware.com.
About Volaris Group
As an Operating Group of Constellation Software Inc., Volaris acquires, strengthens and grows leading vertical market technology companies. Constellation Software, Inc. (CSI) is headquartered in Toronto, Ontario, Canada. CSI is an international provider of market-leading software and services for the public and private sectors and has over 9,500 employees globally today. To learn more, visit http://volarisgroup.com.
November 17 2015
As an insurance technology company, Silvervine Software embraces every opportunity to encourage Georgia’s youth to embrace education and careers in science.
With that goal in mind, we are proud to announce our $300 sponsorship of Quail Run Elementary School’s participation in the Pathfinder program at the U.S. Space and Rocket Center in Huntsville, Alabama in March 2016.
Silvervine Software has also agreed to be a Blue level sponsor for the Veterans High School Warhawks Girls’ Soccer program. It’s widely known that participation in school sports helps promote skills in wellness and teamwork. We are honored to support these young women as they compete and learn the tenacity and hard work it takes to lead healthy and productive lives.
February 18 2015
Warner Robins, GA – February 17, 2015 – IDMI Systems (IDMI) is pleased to announce the company has rebranded as Silvervine Inc. (Silvervine). The new name was developed based on customer feedback that the corporate brand should better reflect the company’s commitment to delivering competitive specialty insurace software for property and casualty (P&C) insurance organizations through growth, agility and speed-to-market.
“The Silvervine name is derived from the fast-growing silver vine plant, and establishes a key theme for the company,” said Gary Martin, general manager for Silvervine. “Moving forward, the company’s product initiatives and roadmap will continue to be customer-driven, so as to stay in step with the needs of and trends in the P&C market. As Silvervine, we will continue to grow the quality of our products, invest in the growth of our employees, and promote the growth of our customer base in the P&C insurance software market.”
As part of the new brand, Silvervine also launched a new website with expanded educational content and a resources section accessible by company type or individual role, so customers can easily access information needed for better decision-making. Additionally, the website provides the most timely information on the Silvervine solution (formerly known as IDMI’s PTS solution) for small to mid-sized P&C insurance organizations, including insurance companies, managing general agents (MGAs), managing general underwriters (MGUs), third-party administrators (TPAs) and self-insured entities, needing to automate critical core administration (policy, billing and claims) processes.
Plans for product enhancements in 2015 include adding tools which will enable a greater degree of customer control and self-service, as well as:
- Improved content management and document creation capabilities;
- Better insight into critical data via upgraded analytics and reporting functionality; and
- An expansion of mobile capabilities via a planned app.
Silvervine, as IDMI, has been serving the P&C insurance industry for more than 19 years, and has a dynamic and growing customer base of over 34 insurance organizations.
Find out more about Silvervine's new name development: IIReporter