If your company is plagued by legacy insurance software, it's time for an update. But buying decisions aren't always easy. That's why, in our Buyer's Guide to P&C insurance software, we walk you through the decision-making process. You'll learn to:
Improve efficiency. Speed up claims. Reduce operational costs. Deliver a better customer experience. With the right insurance software, you can do all this and more. Download part 1 of our Buyer's Guide today.
The P&C insurance industry is changing fast. So how do you stay on the leading edge? How do you recognize lucrative opportunities a long way off, and capitalize on them as soon as they're within reach? How do you maintain your position — and build momentum at the same time?
That's just what we're about to show you. Download our Momentum brochure to discover how the right insurance software can help acheive your goals.
Silvervine is owned by Volaris, a company that believes in a culture of learning and sharing, best practices, decentralization, and accountability. All Volaris businesses are run autonomously so they can stay close to their clients and offer true differentiation. Volaris is owned by Constellation Software, an international leader that serves more than 125,000 customers in roughly 100 vertical markets.
At Silvervine, you get the best of both worlds: the service you'd expect from a small company – backed by the strength and financial stability of global software leaders.
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Is basic liability unaffordable?
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The FedNat Insured Web is a great tool for our insureds!
They like having a centralized location to view policy info, make payments, upload policy documents, and elect to become paperless to receive a discount.
The insureds also can file a First Notice of Loss for a claim and access exiting claim info. Silvervine recently enhanced the site which allows insureds to upload policy documents directly to their policy. The uploaded docs go directly into our workflows and save a lot of manual effort on our part.
From my visits with agents, the agents appreciate the app for the amount of time saved on having to download and attach photos directly to the policy.
The app can also reduce the amount of staff required for a busy office to fulfill underwriting requests for photos.
When training agents they are amazed at how quickly the photos attach directly to the policy. After taking photos using the app and before they make it back to their desk, the photo is already attached to the policy. They also like the ability to attach additional photos for pre-existing damage.
Customer Service is seeing an improvement with retention as the text message definitely triggers phone calls from insureds to make payments.
The insureds love the fact that we notify them on their phones because they state that sometimes they don’t receive their mail for various reasons.
The insureds are paying more attention to the texts then to their actual mail. We try to set all of our customers up on that option if we notice that they are not currently enrolled, as it builds great customer relations as well as retention.
As a company we have adopted the use of Policy Scan for all our policies, and our agents have adopted the use of the app as well.
Not only is it easy to use, there is also no more worrying about losing photos, having to store photos or photos being attached to the wrong policy.
With Policy Scan we have increased efficiency in our workflow and reduced our exposure on the risk.
Silvervine’s core administration solutions easily handles multiple carriers within multiple states, including accounting, payment processing, immediate policy issuance and endorsements.
What started out writing one product, one line in one state has now grown into mulitple products, multiple lines and writing in multiple states. We have over $95 million in annualized premium in-force and we expect to grow by 20% during the next year all serviced by Silvervine.
Silvervine was our insurance software system of choice when we started the company in 2006. Silvervine enabled us to begin business within a few months of licensing the company. Today, we are one of the top 20 homeowner’s writers in Texas and SIlvervine’s solutions have been an integral part of our success.