John Baker
Author Archives: John Baker

Chatbots Work … But Are They Working for Insurance?

chatbots-in-insurance

Chatbots – the automated computer systems that use artificial intelligence to dialogue with customers in real time – are on the rise. And for good reason: chatbots bring a lot of advantages, both for the insurer and the customer, as we’ll see below. But are there limits to what chatbots can do for you? Sure […]

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Can Driver’s Ed Improve the Safety of Autonomous Cars?

safety-of-autonomous-cars

Self-driving cars run on highly advanced tech, with systems so complex, you can truly call them intelligent. But when the intelligence of the car makes it impossible to know exactly what it’s thinking, how can we be sure it will make the right choices on the road? How can we guarantee it will operate safely? […]

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Insurers, Let’s Create A World Without Drunk Driving

a-world-without-drunk-driving

Imagine a world without drunk driving. Imagine a world in which 29 people a day get to live instead of die – in which, every 50 minutes, a loved one’s funeral doesn’t need to be planned. Imagine an economy with $44 billion saved, because alcohol-related crashes have not incurred those costs. According to the CDC, […]

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How the Right Payment Partner Can Help Your Company Grow

payment-processor

A payment processor can help your insurance organization accept electronic payments. That’s an important capability in the age of the internet, when more and more people prefer to pay their bills online. However, the potential benefits of a payment processor don’t end there. The right payment processor can actually help your company grow. Take control […]

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D2C Impact: What Does it Mean for Insurance Distribution?

sell-insurance-direct-to-consumer

As we discussed in a previous D2C article, the direct-to-consumer model is poised to change everything about how insurance is bought and sold. With that in mind, let’s look at the distribution landscape. What’s not working The existing model is troubled by a “vast amount of friction.” According to one Insurance Governance Leadership Network (IGLN) […]

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The Future of Insurance: News Roundup

the-future-of-insurance

Ready for another news roundup? Here’s what caught our eye as we scoured the headlines. Topics range from distribution and digital innovation to natural disasters and vehicle tech. These are the transformative influences shaping the future of insurance. Agents and brokers – are they obsolete? Are agents and brokers a dinosaur? Not so fast. While […]

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How to Sell Insurance Direct-to-Consumer

sell-insurance-direct-to-consumer

Early this year, when the Interactive Advertising Bureau published research on a surge in “direct to consumer” (D2C) companies, it was talking about more than a smattering of startups. Companies like the eyewear pioneer Warby Parker aren’t just “interesting curiosities,” it said, but examples of “an enduring shift in the way the consumer economy operates.” […]

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Insurance Industry Cyber-Security: Three Things You Need to Know

insurance-industry-cyber-security

Once hailed as unhackable, blockchains are now getting hacked according to MIT Technology Review. So are companies that should be very secure. We’ve all heard the news of the 2017 Equifax hack. The incident “exposed the personal information of more than 147 million consumers and led to class action lawsuits, criminal investigations and increased regulatory […]

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