Silvervine’s customers speak about their experience with Silvervine’s commitment to delivering the most innovative propertyand casualty software available for P&C Insurance Organizations. Our commitment is about supporting our customers to the highest success by looking deeply at industry challenges and working to understand the areas where they need to succeed. By addressing these challenges, we assist our customers to achieve the highest level of success and growth in a competitive market.
Take a quick look at the Silvervine Solution and see how we can help you address your industry challenges.
Success in any venture begins with the proper mindset. As a new insurance agent, there are five key P&C insurance software “truths” about the insurance industry and your role in it that will help ensure you have the correct mindset and the best chance at success.
Click here to…Full Story
It’s probably accurate to say that most adjusters and examiners have handled dubious property insurance claims. Questions frequently arise as to the true cause of losses, the extent of the alleged loss, the insured’s representations during the investigation as to ownership, and…Full Story
Insurers have the right, seldom exercised, to limit their risk by placing warranties in their policies that state if the warranty is breached the policy is void as of the breach. They are not used, it appears, because modern insurers do not understand the effect of warranties or…Full Story
School is officially back in session for many districts around the country. For most families that means the return to carpool lines, freshly sharpened pencils, homework, packed lunches and school zones. But for others, especially in the insurance industry, back-to-school season…Full Story
With many P&C insurace software rates remaining low and competition fierce among independent agents, every possible edge must be exploited in helping your agency remain successful. Consider: According to the Accenture Independent Agent Survey,
There are always new applications come out to assist you within the industry. You’ve heard the saying: There’s an app for that. Insurance companies are increasingly putting out smartphone applications to provide customers with easier access to their services.
As Insurance…Full Story
More often than not, the most prudent path to P&C insurance IT modernization does not lead to new systems, but to the better leveraging of existing IT assets and applications.
A thought-provoking recent Insurance & Technology article, The Rocky Road of Modernization, examines top…Full Story
The Silvervine User Group is another unique advantage of becoming a Silvervine customer. The foundation of this group's affiliation is the common experience with Silvervine's software. The Silvervine User Group serves as a forum to influence future software enhancements, facilitate…Full Story
Including core administration solutions that presents an opportunity for agents and brokers.
The process for assessing…Full Story
(policy administration, billing, and claims)
As the vendor landscape has matured over the last few years, there is a growing belief among many…Full Story
The FedNat Insured Web is a great tool for our insureds!
They like having a centralized location to view policy info, make payments, upload policy documents, and elect to become paperless to receive a discount.
The insureds also can file a First Notice of Loss for a claim and access exiting claim info. Silvervine recently enhanced the site which allows insureds to upload policy documents directly to their policy. The uploaded docs go directly into our workflows and save a lot of manual effort on our part.
From my visits with agents, the agents appreciate the app for the amount of time saved on having to download and attach photos directly to the policy.
The app can also reduce the amount of staff required for a busy office to fulfill underwriting requests for photos.
When training agents they are amazed at how quickly the photos attach directly to the policy. After taking photos using the app and before they make it back to their desk, the photo is already attached to the policy. They also like the ability to attach additional photos for pre-existing damage.
Customer Service is seeing an improvement with retention as the text message definitely triggers phone calls from insureds to make payments.
The insureds love the fact that we notify them on their phones because they state that sometimes they don’t receive their mail for various reasons.
The insureds are paying more attention to the texts then to their actual mail. We try to set all of our customers up on that option if we notice that they are not currently enrolled, as it builds great customer relations as well as retention.
As a company we have adopted the use of Policy Scan for all our policies, and our agents have adopted the use of the app as well.
Not only is it easy to use, there is also no more worrying about losing photos, having to store photos or photos being attached to the wrong policy.
With Policy Scan we have increased efficiency in our workflow and reduced our exposure on the risk.
Silvervine’s core administration solutions easily handles multiple carriers within multiple states, including accounting, payment processing, immediate policy issuance and endorsements.
What started out writing one product, one line in one state has now grown into mulitple products, multiple lines and writing in multiple states. We have over $95 million in annualized premium in-force and we expect to grow by 20% during the next year all serviced by Silvervine.
Silvervine was our insurance software system of choice when we started the company in 2006. Silvervine enabled us to begin business within a few months of licensing the company. Today, we are one of the top 20 homeowner’s writers in Texas and SIlvervine’s solutions have been an integral part of our success.