17 Apr 2017

Infographic: The Chatbot Revolution

Infographic: The Chatbot Revolution

Company after company has been adopting chatbot technology. Why? It’s the future of customer experience. AI-powered chatbots make it easy for customers to get immediate answers and a customized experience using messaging apps, which are eclipsing social media sites in terms of popularity. With chatbots, help is always…

10 Apr 2017

Autonomous Tech: Driving Injuries Down and Repair Costs Up

Autonomous Tech: Driving Injuries Down and Repair Costs Up

Autonomous cars are slated to bring down the number of accidents and injuries on the road – and it's easy to suppose they'll reduce claims costs, too. Not so fast. There's a bump in the road, and its name is severity.

"A new report has analysed the impact of driverless cars on the incidence of fatal traffic accidents,…

03 Apr 2017

Is the Insurance Industry Ready for Flying Cars?

Is the Insurance Industry Ready for Flying Cars?

The idea of flying cars has been around for decades, but only recently has the discussion gotten serious. Several companies have announced plans for flying cars. As with autonomous vehicles, the questions that arise are less about technology and more about concerns regarding insurance, safety and regulations.    

Plans

29 Mar 2017

Artificial Intelligence in Customer Service – It’s the Next Big Thing

Artificial Intelligence in Customer Service – It’s the Next Big Thing

Last year, Oracle found that eight in 10 businesses are either using artificial intelligence currently, or plan to start using it within three years or better. The task? Customer service. There are two main approaches to using AI in this area: in the first, front-end bots chat with customers with no human reps required.…

17 Mar 2017

How Technology is Transforming Commercial Auto Insurance

How Technology is Transforming Commercial Auto Insurance

Over the last decade, technology has made a real splash in commercial auto insurance. So, what's new? For insurers who want to win the business of tech-savvy customers, there's a message in the trends. An annual survey of insurance execs conducted by Guy Carpenter and Co. found that 42 percent of respondents consider…

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